Unlimited 2-Year Warranty and Replacement Program. (SUP Sticks and Original Grass Sticks Ski Poles)
Grass Sticks are tough as nails. However, if your sticks break, we'll repair or replace them!
Within two years of your order, we will replace them at no cost to you. We are so confident you will enjoy your sticks, all shipping costs are on us. This applies to Paddles and Poles. Repairs may also be possible.
After two years from your order date, we can replace your 1 broken pole for $22.00 + shipping or send you a full new pair for $42.00 + shipping. For paddles, the warranty fee will be decided from case to case. Repairs may also be possible. These fees and the post-2-year policy are subject to change.
A proof of purchase is required from us or a verified retail partner for all warranty claims and replacements.
If you ordered directly from us, we can look up your purchase with your name or email.
If you bought from a verified retail partner, a receipt is required. You may register your purchase here, so you don’t need to save the receipt.
Return Policy (Paddles and Ski Poles)
We’re confident you’re going to love your Sticks! But if you are unsatisfied, you may return them for a full refund within 30 days of purchase. Did I mention we're confident? All shipping within the USA is on us for full-price orders of new products. This does not apply to warranty orders, discounted orders, Kids Sticks length changes, or international orders.
Email us at info@GrassSticks.com with your name and order number.
To help improve Grass Sticks, please include a description of why you are returning your sticks (no questions asked) and we will get the ball rolling.
Fit Guarantee | Length Changes (*does not apply to kids sticks exchange program)
We are proud to be able to offer skiers and paddlers completely custom lengths and want you to be 100% happy with your new Sticks. If you are unsatisfied with your length choice just send them back within 30 days and we'll ship them back within the USA* at your desired length for FREE. Only one length change will be offered. Free shipping does not apply to paddles, discounted orders, warranty orders, or Sticks not purchased on our website). *Length change requests out of the USA will receive $14 off the shipping cost.
Email us at info@GrassSticks.com with your name, order number and desired length.
We can provide a shipping label (we get better rates!) to send them back. Shipping to us is on you, we'll cover the rest.
We will send your poles back at your desired length for FREE! (Free shipping does not apply to paddles or Sticks not purchased on our website)